hello, we are
probe
Our personalized Revenue Cycle Management (RCM) services help keep independent medical practices independent
the challenge we address
The cost of collecting practice revenue has increased and needs improved RCM
From 2013 to 2023 cost of collecting
from payers up by 30%
from patients up by 50%
The principal reasons behind this are:
Administrative complexity: The growing complexity of healthcare billing, coding, and reimbursement processes requires more staff, training, and technology
Patient Payment Challenges: High-deductible health plans place increase patient burden and collection complexity
Insurance Reimbursement Changes: adjusted reimbursement rates and policies result in lower payments to healthcare providers
our offering - personalized and integrated RCM
Order to Intake
Scheduling
Pre-Registration
Clearance
Financial Counseling
Online / In-person Arrival
Pre-Service Payments
Care to Claim
Level of Care
Case Management
Charge Optimization
Coding
Claim to Payment
Billing
Patients Payment
Denials Management
Customer Service
it’s different at Probe
RCM teams constructed with a blueprint
100% of our employee have a college degree.
6 weeks of immersion before any client work
Average RCM experience of our resources is 5 years
ZERO resource attrition over the last 6 years
Cross-trained resources for emergency backup
23% resource buffer for sudden needs
Assigned account manager measured on client gain
LEARN
Lot of time spent upfront to understand client’s culture,
vision and values. Team members are then aligned to that environment
COLLABORATE
Identify real time collaboration tools at the beginning of the engagement to reduce the barriers with remote teams
RETAIN
Recruit the right talent and retain them for long by providing an engaging, caring and fulfilling workplace
DEMONSTRATE
Measure teams to on clearly defined outcomes that are shared upfront.What is measured can be understood and improved
Data security, a focus area
Secure sandbox environment
Standard image an all laptops
Activity monitored & controlled
Single sign-on access
Developed for independent practices
Our founder runs independent practices and therefore understands your journey
A Probe account manager is measured on having educated the practices on challenges and changes
30 min response time for any contact
Complete patient history review at intake to guide the attending practitioner of areas of note
Quarterly educational sessions by a certified coder
our RCM services improve efficiency and enhance profitability
0
%
Reduction in costs
0
%
Increase in revenue
in the first 18 months of taking over the practice operations
our mission, method and goals
Probe was created with the mission to help independent practices grow.
Our method to achieve this is through the use of contemporary technology, a personalized focus on each customer and hiring the right people.
Our goal is to let practices focus on what matters the most, patient care, while we help with everything else.
client testimonials
“Their RCM services brought me into the green”
I wanted to take a moment to express my heartfelt appreciation for the exceptional service I received from [Your Company Name]. The team’s dedication to meeting my needs was truly outstanding. I couldn’t be happier with the results, and I highly recommend their services to anyone in need of [specific service or product]. Thank you, [Client’s Name].
John Doe, Client A
“Their RCM services brought me into the green”
I wanted to take a moment to express my heartfelt appreciation for the exceptional service I received from [Your Company Name]. The team’s dedication to meeting my needs was truly outstanding. I couldn’t be happier with the results, and I highly recommend their services to anyone in need of [specific service or product]. Thank you, [Client’s Name].
John Doe, Client A
“Their RCM services brought me into the green”
I wanted to take a moment to express my heartfelt appreciation for the exceptional service I received from [Your Company Name]. The team’s dedication to meeting my needs was truly outstanding. I couldn’t be happier with the results, and I highly recommend their services to anyone in need of [specific service or product]. Thank you, [Client’s Name].
John Doe, Client A
your skills , our expertise quality care in partnership
connect with us
our office
7700 Cat Hollow Dr,
Suite 104,
Round Rock, TX78681
Phone : 512-868-1762